travelnews: Passenger Rights and recent Airline Incidents

BAO news for travel administrators travelnews at
Wed Apr 26 15:17:40 PDT 2017

Good Afternoon Travel Coordinators -

The media has been quite busy reporting on airline issues recently, including irregular operations in Atlanta and several incidents involving passengers and pets onboard aircraft.   Additionally, with the subject of airline "overbooking" very much in the news, here are some resources for you to share with your travelers.

According to the U.S. Department of Transportation (DOT) airline overbooking is not illegal, and most airlines overbook their scheduled flights to a certain extent in order to compensate for no-shows. Passengers are sometimes left behind or "bumped" as a result. When an over sale occurs, DOT requires airlines to ask people who aren't in a hurry to give up their seats voluntarily, in exchange for compensation. Those passengers bumped against their will are, with a few exceptions, entitled to compensation.

Below are two resources to help learn more about these issues:

  *   Fly Rights - A Consumer Guide to Air Travel<> (U.S. Department of Transportation)
  *   Airline Bumping - What You Need to Know<> (
Should your traveler need assistance or further information, they may contact our UO contract travel agencies for assistance:

Direct (Peak) Travel (link is external)<> (UO Contract)

Premier Travel (link is external)<> (UO Contract)

Happy Travels,

Laurie Jacoby, CTC
Travel Manager
Business Affairs Office
University of Oregon
lajacoby at<mailto:lajacoby at>

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